Our Mission: We are determined to never grow up and to bring smiles to kids of all ages with amazing, quality products, at competitive prices, with friendly and personal customer service.
Read more about us here...
Address Corrections / Changes
If you discover that you have entered an incorrect address on your order, please notify us immediately, preferrably via telephone (877.840.4949), so that we can update the address before your order is processed.
If you would like to change the delivery address once your order has already shipped, we can request a Delivery Intercept for orders shipped via UPS. Please note that there will be an $11 charge for this service as that is what UPS charges to change the address.
While we will do our best to facilitate any address updates you request, please note that address changes for orders shipped via USPS Postal Service may not be able to be completed and may result in the postal service returning the package to CDK. We are happy to reship the package, but please note that additional shipping charges will apply.
CDK Kids does not offer a print catalog at the present time. With all the new products that are added to our selection on an ongoing basis, print catalogs are just too difficult to keep up to date. However, all of our products are shown online and you are welcome to print any pages that would be beneficial.
Color Swatches for Fabric Wall Art
Check out all the colors you can use for customizing our fabric wall art to your needs on our
Color Swatches page
Contact Us (Support)
Coupon Codes / Gift Certificates
Coupon codes and gift certificate codes are entered in the "Coupon" box on the View Cart page. When ordering via telephone, simply let us know your coupon code when placing your order.
CDK Kids does not offer direct exchanges. As such, if you would like an item that is different from what was originally ordered and shipped, first return the original item following our return guidelines
and then place a new order for the product you would like instead.
Missing Pieces for Cloth Toys
Do you have items made by Pockets of Learning, Kubla Craft, or Rosalina Baby that are missing pieces? Visit our Missing Pieces page
and let us help you replace them!
Order Changes / Cancellations
If you need to change or cancel your order, please notify us right away, preferrably via phone (877.840.4949), and we will do our best to take care of your request. However, please be aware that if the order has already been processed, we may be unable to make changes at that time.
Order Pick Up
Unfortunately, we are unable to facilitate order pick up by customers at this time. Because we do not have a local store front as our business is web-based (since 1998) and due to insurance regulations, etc., we cannot have customers on-site at our shipping facility. We apologize for any inconvenience this may cause.
CDK currently accepts all major credit cards - VISA, MasterCard, American Express, and Discover - from all customers, as well as checks and money orders from U.S. customers.
For payment via check or money order, simply use our online shopping cart and select "Check or Money Order" as the method of payment during checkout. We will send an email with a printable order form (to the address submitted on the order) for you to send in with your payment. Please note that returned checks are subject to a $20 processing fee.
CDK currently offers quantity discounts that vary based on the item(s) and quantities ordered. Please contact us
with the details of your request and we are happy to put together a personalized quote for you.
In addition, if you are looking for a stuffed animal that you don't see on our site, simply let us know
what you're looking for and the quantities you need and we are happy to track down that perfect animal for your event!
Refusal of Shipments
Please note that if you refuse the delivery of your order from our shipping carrier, all shipping charges associated with returning the package to CDK will be deducted from any applicable refund for the returned product.
As a bonus for our customers, CDK does not charge sales tax on any orders within the United States. Instead, we pay all applicable sales tax on your behalf which results in added savings for you.
Please note that tax and duties on international orders are controlled by each individual country and, if applicable, are due upon delivery of each international order.
Satisfaction Guarantee / Returns
Our goal at CDK-Kids is 100% customer satisfaction so we want you to love every item you purchase from CDK-Kids. Visit our Satisfaction Guarantee page
for all the details.
We love customer feedback so not only will you find many of our site pages with rotating reviews about CDK that have been gathered by an independent customer ratings and review firm, we also have assembled a gallery of comments that customers have sent to us randomly via email. Check them out here!
FAQ: Wall Decals
FAQ: Wallies Wallpaper